FAQ - Temple Lifts

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Benefits to me from

Planned Maintenance?

Systematic and planned preventative lift maintenance ensures your lift is safe to use and runs with the best possible reliability and technical performance for its age, condition and type of usage. A sound regime of planned maintenance as offered by Temple Lifts ensures an optimal working life, reliability and avoids complaints, dissatisfaction, queues forming and rising lift maintenance costs and lengthy delays due to unplanned lift repairs or lift breakdowns.

Replacing my Lift or Modernising My Lift?

Replacing your lift normally yields compliance and performance benefits. It will improve a combination of safety conformance, reliability performance, building access and waiting times, technology gains, environmental benefits or heighten aesthetic appeal. Often age is the main reason to replace, once a lift reaches 15 to 20 years old as reliability deteriorates and technology starts to become obsolete and finishes become dated or worn. In particular, environmental gains in energy consumption, air and noise pollution, energy loss etc. plus improvements in waiting times, floor levels and reliability will be very evident to the lift users.

Undertaking Health & Safety Work

Under the Health & Safety at Work Act 1974 you have statutory obligations to ensure the safety and well-being of those visiting or working in your premises or who may be affected by such works. Your lift company shares a duty of care and should bring to your immediate attention any potentially dangerous or unsafe condition relating to your lift. It always remains your choice as to the priority and significance of any potential risks and whether to complete such works. At Temple Lifts we carry out a free annual Health check of your lift plus a Site Safety Assessment of your lift and its environment in report form with recommendations and the associated legislation and risk attached to each item.

Going GREEN!

Partial or full improvement works on existing lifts ALWAYS brings environmentally GREEN benefits from reduced energy consumption, less noise and airborne particles pollution, oil leakage, heat generation and heat energy loss. Often longer working lives of components and durations between consumable parts replacement results. Recoverable energy technology can contribute to BREEAM evaluation of your building. In most cases a survey and technical study by our technicians will offer you an environmental improvement plan with real benefits.

Using Temple Lifts

Many companies promise high and deliver low. At Temple Lifts, we prefer to let our performance and all round delivery speak for us via the comments and loyalty of our clients in these highly competitive times. We can offer many examples of letters of commendation or reference clients for you to speak to about us, so please feel free to request. As an example, we received in December 2009 our first ever order from JLP Waitrose for new improvement works as part of their fast track store expansion programme - due to our performance, we received in excess of £1.75m of orders and, within 2 years, orders to service 100 of their lifts in 55 store locations around the UK. We are big enough to deliver nationally but still small enough to care about what we do by providing a personal service with timely communication and escalation plus on-time delivery at an economic price.

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Insurance Reports?

An Insurance Report F54 is the statutory inspection by a competent person required on your lift every 6 months. Their recommendations may be mandatory and you should discuss with your inspector if you are uncertain. Otherwise immediately forward the insurance report to your service provider who will plan and complete any items or provide you with a quotation for chargeable works.

Site Safety Assessments?

Under the Health & Safety at Work Act 1974 you have statutory obligations to ensure the safety and well-being of those visiting or working in your premises or who may be affected by such works. Your lift company shares a duty of care and should bring to your immediate attention any potentially dangerous or unsafe condition relating to your lift. It always remains your choice as to the priority and significance of any potential risks and whether to complete such works.

Health & Safety Legislation for Lifts?

Under the Health & Safety at Work Act 1974 you have statutory obligations to ensure the safety and well-being of those visiting or working in your premises or who may be affected by such works. Your lift company shares a duty of care and should bring to your immediate attention any potentially dangerous or unsafe condition relating to your lift. It always remains your choice as to the priority and significance of any potential risks and whether to complete such works. At Temple Lifts we carry out a free annual Health check of your lift plus a Site Safety Assessment of your lift and its environment in report form with recommendations and the associated legislation and risk attached to each item.

Equality Act Relating to my Lift?

The Equality Act, formerly the Disability Discrimination Act (DDA), requires building owners and tenants to provide safe and easy access to all parts of the building for persons who are disadvantaged in some way. There is detailed legislation on how this applies to lifts which is best summarised in a compliance study and report which we are happy to undertake.

Your Service Management System?

The system is internet based and has the following features:
• Lift register / service contract management
• Daily Engineer diary scheduling
• Automatic response time escalation to management
• PDAs for service & breakdown engineers with customer signature facility
• Stock & spares control / purchase ordering
• Automatic invoicing with client signatures via PDAs
• Job quotation / job management / labour planning / costing
• Customer internet access for:
• Requesting breakdown attendance
• Review of lift data and contracts
• Reviewing service history and future works
• Accessing a suite of over 30 customer reports