Temple Lifts were awarded the contract to maintain 12 fairly new, highly specified and technology managed, ThyssenKrupp passenger lifts. The portfolio included a 6-car group of scenic lifts, working together and managed by technically advanced lift controllers, typical of those used today in high profile buildings. The remaining six lifts all used machine-room-less technology.
Our approach and solution
Our customer had been experiencing problems with lift availability, reliability and response times. As expected in such a high profile building, with blue-chip tenants, this poor performance was generating frustration and complaints from all who used the lifts.
Our service team, working with the building manager and lift consultants, devised a lift improvement plan around very high service delivery specifications. These included out-of-hours servicing, elevated KPIs for response times, in-depth housekeeping, including glass finishes in the scenic panoramic lifts.
A member of our senior team carried out detailed site studies on each lift and performance of the group systems to allow for the creation of a practical improvement plan. The plan required investment on our part to procure specialist site diagnostic and testing tools.
We also defined a strategic spares plan and implemented a weekend servicing regime tailored to the equipment type. To help restore the building occupant’s confidence in the lifts, we significantly increased the on-site time of the dedicated Temple Lifts technician and raised the level of communication with building management team.
Over the first seven months of the contract, we have achieved 100% service visits, completed the annual SAFed tests, closed out 100% insurance reports, completed all of the site safety assessments, and, importantly, reduced breakdowns by 50%.
As a result of improved lift availability for passengers we were complimented in the building’s internal newsletter.
Categorised in: Reference Projects