Project Reference: Lift Maintenance
- Maintenance solutions for enhanced performance
- Increased satisfaction ratings
- Improving Reliability
Background: London Bridge City covers a number of premium adjacent properties situated on London’s Southbank bordering London Bridge, downstream of the River Thames. As a result of competitive tendering supported by highly positive customer references, Temple Lifts was awarded the lift and escalator service contracts for No.1 London Bridge, the lift service contract for The Cottons Centre and a mixture of service contracts for the Hay’s Galleria.
Lift service and general maintenance of high profile buildings, like those of London Bridge City, demand close and regular communication between the facility management team and the service provider. To deliver the level of service Temple Lifts is known for, particularly in areas where traffic and parking challenges our response time, we maintain permanent technician resources within close proximity to our client’s property. This allows us to respond quickly and significantly improves communication and relationships with our local engineers and technicians responsible for the day-to-day maintenance of client’s lifts and escalators.
Our approach and solution: During the pre-tender stage our London based management team, together with our technical manager, spent time on-site surveying each unit. This allowed us to establish the status of each lift and escalator and subsequently submit correctly budgeted figures. Along with our financial proposal, we produced a maintenance plan designed to address the general lift reliability problems that were being experienced.
The Result: Subsequent to the lift and escalator services contracts being awarded to Temple Lifts, lift reliability issues have been addressed. This has resulted in improving satisfaction levels of tenant and occupiers in this group of high quality, Grade A office accommodation.
Ongoing Maintenance: As a result of the successful maintenance programme that was put in place at the outset of our contract, Temple Lifts has been awarded additional maintenance contracts for lifts in adjacent building that are managed by the same client.
Categorised in: Reference Projects